Job Purpose:

Oversee all on-board operations, ensuring smooth service for passengers, managing auxiliary services, and handling incidents during work hours.

Key Responsibilities:

1. Assist and provide information to passengers on trains, platforms, and paid areas.

2. Manage passenger flow and supervise access control.

3. Ensure on-board services (like catering and cafeteria) meet quality standards.

4. Check that the train is properly arranged for service.

5. Oversee ticketing, seat assignments, and resolve any issues.

6. Operate customer assistance systems (PAS, PIS, multimedia, air conditioning, etc.).

7. Manage ticket sales on the train.

8. Coordinate with the Station Operations team and Operations Control Center (OCC) for smooth communication and execution of tasks.

9. Work with security and OCC staff to ensure passenger services run safely.

10. Report on activities and incidents using the provided templates.

11. Handle any on-board and platform incidents.

12. Coordinate contractor services (e.g., food and beverages).

13. Perform any other tasks to ensure service quality, safety, and security for passengers.

Requirements

Prior experience required

High school diploma/ Related

Fluent in English (spoken and written) is Mandatory

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to recruitmentme@acciona.com.

About Us:

ACCIONA is a global group that develops and manages sustainable infrastructure solutions, especially in renewable energy. It business spans the entire value chain, from design and construction through to operation and maintenance.

ACCIONA’s goal is to lead the transition towards a low-carbon economy, bringing technical excellence and innovation to all of its projects to design a better planet. With a presence in more than 40 countries and sales of €17.02 billion in 2023, the company is committed to contributing to the economic and social development of the communities in which it operates. With nearly a century of experience, ACCIONA is now more equipped than ever to tackle the challenges confronting our planet and to continue leading the way toward a more sustainable future.