About the Role

We are seeking an experienced Collections Officer to join one of Dubai's leading property developers. The ideal candidate will be responsible for managing service charge collections within our community management division, ensuring efficient collection processes while maintaining excellent customer relationships.

Key Responsibilities

Manage and execute service charge collection processes for assigned community properties

Handle face-to-face interactions with property owners and tenants

Follow up on outstanding payments and implement collection strategies

Maintain accurate records of all collection activities and payment histories

Develop and maintain positive relationships with customers

Prepare regular collection reports and updates

Coordinate with internal departments for resolution of customer queries

Implement effective collection strategies to minimize outstanding balances

Ensure compliance with company policies and procedures

Required Qualifications

Minimum 2+ years of experience in service charge collections within Dubai's community management sector

Proven track record in successful collections and customer handling

Strong understanding of Dubai's real estate and community management regulations

Experience in face-to-face customer interactions and conflict resolution

Excellent communication skills in English (written and verbal)

Proficiency in MS Office and collection management systems

Skills & Competencies

Strong negotiation abilities

Excellent interpersonal skills

Professional approach to customer service

Ability to handle challenging conversations professionally

Strong organizational and time management skills

Detail-oriented with excellent follow-up abilities

Problem-solving and conflict resolution skills

Desired Attributes

Knowledge of local property laws and regulations

Experience with property management software

Understanding of service charge calculations and billing processes

Ability to work under pressure and meet collection targets

Strong analytical and reporting skills

Work Environment

Professional office setting in Dubai

Regular interaction with property owners and tenants

Target-driven environment

Collaborative team atmosphere

How to Apply

Interested candidates should send their CV to: swathi@globalcareerheights.com

Please include "Collections Officer - Service Charge Collections" in the email subject line.

Only shortlisted candidates will be contacted for interviews.

About Us

GCH HR empowers clients to enhance their performance by improving their talent acquisition strategies. They offer world-class solutions for talent acquisition, including executive moves, training, strategic hiring projects, and complex recruitment programs across various locations. GCH HR possesses the expertise to provide best practices, cost-effective solutions, and agile approaches. By integrating Recruitment Process Outsourcing (RPO), Permanent Placement, Contract Staffing, and Assessment Centres, GCH HR can create unique solutions tailored to meet clients’ specific needs.