Reservations Service Excellence: The Cluster Reservations Agent is responsible for delivering exceptional reservation services by handling room booking inquiries for multiple Hyatt properties across global destinations. This role focuses on accuracy, efficiency, and personalized service to ensure that every guest interaction reflects the premium standards of the Hyatt brand while creating a positive booking experience.

Call and Email Management: The position requires prompt and professional handling of incoming calls, emails, and written correspondence related to reservations. The agent ensures clear communication, provides accurate information, and maintains a courteous tone while responding to guest inquiries, confirming bookings, and supporting reservation-related requests.

Revenue and Upselling Focus: The Cluster Reservations Agent applies a thoughtful upselling approach while following established pricing guidelines. By understanding guest preferences and offering suitable room options or enhancements, the agent contributes to revenue optimization while ensuring that guest expectations are met with transparency and care.

Group and Online Booking Coordination: This role involves managing group booking requests and coordinating online travel agent reservations with attention to detail. The agent ensures all booking details are accurately recorded, follows internal procedures, and collaborates with relevant departments to support smooth reservation execution.

System and Technology Utilization: The position requires efficient use of reservation and communication systems to manage bookings, updates, and guest records. The Cluster Reservations Agent maintains data accuracy, follows system protocols, and ensures that all reservation activities are documented correctly to support operational consistency.

Guest Issue Resolution: A key responsibility of this role is addressing guest inquiries and concerns related to reservations. The agent listens actively, provides appropriate solutions, and escalates feedback or complaints to supervisors when necessary, ensuring that guest satisfaction remains a top priority.

How to Apply:

Interested candidates are invited to submit their applications through the official Hyatt Careers portal by searching for the Cluster Reservations Agent role at Grand Hyatt Kuwait City. Applicants may also reach out to the hotel recruitment team via the official hotel contact email for further information regarding the application process.

About Us:

Grand Hyatt Kuwait City is a luxury hospitality destination that combines contemporary design with refined service excellence. As part of the globally recognized Hyatt brand, the hotel is committed to creating memorable guest experiences through innovation, professionalism, and a strong culture of care and collaboration.