Global Payments is looking for a client-focused and solutions-driven Client Support Specialist to join its team on a fully remote basis in Australia. As a leading payments technology company delivering innovative software and services to merchants and financial institutions across more than 170 countries, Global Payments sits at the centre of how commerce moves around the world. This is a pivotal role for a customer service professional who enjoys problem solving, thrives in a compliance-driven environment, and genuinely cares about helping clients get maximum value from their payments solutions.

In this role, you will act as the first point of contact for client enquiries, complaints, and requests received via phone, email, and chat, investigating, resolving, and documenting merchant and partner issues using CRM and case management systems. You will build and maintain strong relationships with clients and internal stakeholders from your remote environment, providing expert support grounded in a thorough understanding of Global Payments' products and services. You will collaborate across internal teams to deliver effective and compliant customer outcomes, manage refunds, direct debit setups and amendments, and maintain accurate client data. Continuous improvement will be a core part of your contribution, with client feedback, documentation updates, and service insights all forming part of how you will make the role your own. You will also support compliance requirements, training solutions, and general administrative tasks as needed, all within a fully remote working arrangement.

The ideal candidate brings demonstrated experience in a client support or customer service role, with excellent problem-solving skills and strong attention to detail. You can quickly learn and navigate new systems and technologies, communicate clearly and professionally in both written and verbal form, and manage multiple tasks effectively under pressure in a remote setting. Sound interpersonal skills, a customer-first mindset, and a genuine appreciation for working within compliance and regulated environments are all essential. The ability to work independently and with discipline in a fully remote environment, while remaining a collaborative and engaged team member, will set you apart. Globalpayers think like a client, act like an owner, and win as one team, and that mindset is what sets the best candidates apart.

Global Payments offers a fully remote work arrangement within a Fortune 500 company and S&P 500 member with a global presence, inclusive teams, and a culture where curiosity, innovation, and empowerment drive everything. The people, the energy, the connections are unmatched, and the opportunities go beyond borders.

Apply Now:
To apply, share your CV to jodie.bronston@worldpay.com
When submitting your application, ensure your CV clearly highlights your experience in client support or customer service roles, your familiarity with CRM or case management systems, and any exposure to payments, financial services, or compliance-driven environments. Include examples of complex client issues you have resolved and how you have contributed to service improvement. Your cover letter should explain why you are drawn to the Client Support Specialist role at Global Payments, reflect your customer-first mindset and ability to thrive in a fast-paced remote environment, and demonstrate your capacity to work independently while contributing fully as a team member. Feel free to forward this opportunity to anyone in your network who may be a strong fit.

About Us:
Global Payments is a leading payments technology company headquartered in Atlanta, Georgia, delivering innovative software and services to approximately 4 million merchant locations and more than 1,500 financial institutions across more than 170 countries. Founded in 1967 and publicly listed on the New York Stock Exchange under the ticker GPN, Global Payments is a Fortune 500 company and S&P 500 member, employing approximately 27,000 people worldwide and reporting revenues of approximately USD 8.9 billion. The company completed the acquisition of Worldpay from FIS in January 2026, significantly expanding its global payments technology footprint and capabilities across merchant and issuer solutions. Global Payments serves businesses of all sizes across retail, restaurant, hospitality, healthcare, education, financial services, and the public sector, providing payment processing, point-of-sale systems, digital payment platforms, and integrated commerce solutions designed to help merchants operate more efficiently across every channel. With operations across the Americas, Europe, and Asia-Pacific, Global Payments brings together local expertise and global scale to deliver the payment technology and support that businesses need to adapt, grow, and compete in an evolving commerce landscape.