Position Overview

We are seeking a dynamic Client Relations Executive to manage our tenant and landlord relationships. This role focuses on the complete lifecycle of property management, from initial onboarding to property offboarding, while ensuring excellent client satisfaction and compliance with local regulations.

Key Responsibilities

Landlord Relations Management

Serve as the primary point of contact for landlords

Process DTCM permit applications and manage their issuance

Handle Ejari contract registration and processing

Maintain accurate and up-to-date CRM records

Coordinate property listings and marketing activities

Negotiate rental offers and terms with potential tenants

Facilitate property viewings and inspections

Property Management

Manage the complete lifecycle of property units from onboarding to offboarding

Coordinate with maintenance teams for property upkeep

Ensure compliance with local property management regulations

Monitor and report on property performance metrics

Handle tenant inquiries and resolve issues promptly

Team Collaboration

Work closely with the finance team for rental payments and financial matters

Coordinate with the marketing team for property promotions

Liaise with legal teams for contract preparation and review

Participate in team meetings and contribute to process improvements

Required Qualifications

Bachelor's degree in Real Estate, Business Administration, or related field

Minimum 2-3 years of experience in property management or client relations

Strong understanding of Dubai's property management regulations

Proficiency in CRM systems and property management software

Knowledge of DTCM and Ejari processes

Excellent verbal and written communication skills in English (Arabic is a plus)

Skills and Competencies

Outstanding negotiation and relationship management abilities

Strong problem-solving and conflict resolution skills

Excellent organizational and time management capabilities

Detail-oriented with ability to maintain accurate records

Professional demeanor and customer service orientation

Ability to work under pressure and meet deadlines

Strong interpersonal skills and ability to build rapport

What We Offer

Competitive salary package

Health insurance

Performance-based incentives

Professional development opportunities

Dynamic and growth-oriented work environment

How to Apply

Qualified candidates are invited to:

Send their CV to charlestimothy.v@famproperties.com

Include "Client Relations Executive" in the subject line

Provide a brief cover letter highlighting relevant experience

About Us

With almost two decades of operation, standing the test of time through the ups and downs of global and regional economic dynamics, fäm Properties is the largest and most technologically advanced real estate company ever built in Dubai. On track to soon reach 1,500 professional real estate agents and a total of 3,000 employees, fäm Properties operates 35 branches across Dubai's most important communities.

fäm Properties has created a fully holistic real estate ecosystem that provides clients, brokers, and employees with the best working and operating experience.

Our comprehensive in-house group services include Property Sales, Property Resale, Property Rental, Property Management, Conveyancing, Mortgage Advisory and Brokerage, Real Estate Master Agency, Real Estate Development (Nordic by fäm), Real Estate Development Management, Real Estate Private Equity, Holiday Homes (fam living), RenTech, PropTech (DXBinteract), Interior Design, Construction Project Management, Property Engineered Snagging and Inspection, Property and Project Handover, and a Real Estate Training Academy.