Job Overview:

We are seeking an experienced and dynamic Call Centre Supervisor to join our growing team in Dubai. The ideal candidate will be responsible for managing and leading a team of call centre representatives, ensuring high-quality customer service and operational excellence.

Key Responsibilities:

Oversee daily operations of the call centre team

Manage team performance, coaching, and professional development

Monitor and analyze key performance indicators (KPIs)

Implement and maintain quality assurance standards

Resolve complex customer issues and escalations

Conduct regular team meetings and performance reviews

Ensure adherence to company policies and procedures

Support and motivate team members to achieve targets

Requirements:

Minimum 2-3 years of supervisory experience in BPO/Call Centre operations

Proven track record of team leadership and performance management

Excellent communication skills in English and Arabic

Strong problem-solving and decision-making abilities

Proficiency in call centre management software and tools

Ability to work in a fast-paced, dynamic environment

Job Details:

Shift Pattern: Rotational shifts

Work Schedule: 6 days per week with 1 day rotational off

Competitive salary 

How to Apply:

Interested candidates should send their detailed CV to career@datadirect.ae

with the subject line "Call Centre Supervisor".

Note: Only shortlisted candidates will be contacted.

About Us

More than just a business, we are a collective of dedicated professionals who have spent the past two decades transforming, pivoting, and expanding to emerge as a prominent player in the BPO space.

We are all for digital innovation, surpassing client expectations and redefining industry standards. We envision a future where Data Direct is synonymous with excellence, innovation, and sustainable growth.