Position Overview

As a Call Centre Sales Representative, you will be responsible for converting inbound calls into sales opportunities while providing excellent customer service. This role combines consultative selling with customer relationship management to achieve sales targets and maintain high customer satisfaction levels.

Key Responsibilities

Handle inbound calls professionally and convert them into sales opportunities

Meet and exceed monthly sales targets and KPIs

Identify customer needs and recommend appropriate products/services

Maintain accurate customer records and sales documentation

Follow up with potential customers and maintain relationships

Process orders and maintain customer database

Stay updated on product knowledge and sales techniques

Participate in regular sales training and team meetings

Handle customer inquiries and provide product information

Work collaboratively with team members to achieve department goals

Required Qualifications

Minimum 1 year of sales experience, preferably in a call center environment

High school diploma or equivalent; Bachelor's degree preferred

Excellent communication skills in English

Basic computer proficiency

Strong customer service orientation

UAE residency or eligible to work in UAE

Essential Skills

Strong verbal and written communication abilities

Goal-oriented mindset with a drive to exceed targets

Active listening and problem-solving skills

Ability to work under pressure and handle rejections professionally

Multi-tasking capabilities

Strong negotiation skills

Team player mentality

Adaptability to changing business needs

What We Offer

Competitive base salary

Performance-based commission structure

Full benefits package as per UAE Labour Law including:

Annual leave

Medical insurance

End of service benefits

Public holidays

Professional development opportunities

Structured training program

Career advancement possibilities

Modern work environment

5.5-day workweek schedule

Performance Expectations

Achieve monthly sales targets

Maintain high customer satisfaction scores

Meet quality assurance standards

Maintain professional call handling metrics

Demonstrate consistent improvement in sales techniques

How to Apply

Qualified candidates should:

Send their resume to jobs@acoup.com

Include "Sales Representative - Dubai" in the subject line

Provide a brief cover letter highlighting sales experience

About Us

Award winning team in HR and Employee Outsourcing effectively managing workforces for other companies.

25 years’ experience in blending effective multi national employees together excelling in cultural knowledge and training ensuring your company has the best of employees and HR management.

Employee Outsourcing is a cost effective strategy for the best of organizations allowing them to focus on their main primary business activities and growth.

Most companies employ external lawyers and accountants to manage regulatory frameworks for their business.

Acoup manages your companies staffing and the UAE legal framework around hiring a multi-cultural workforce.