Job Responsibilities:

• Handle incoming and outgoing calls efficiently, providing accurate information and resolving customer queries.
• Maintain professionalism and provide excellent customer service at all times.
• Utilize Excel for data entry, tracking call logs, and managing customer information.
• Respond to customer inquiries, complaints, and requests in a prompt and courteous manner.
• Collaborate with other team members to ensure smooth workflow and customer satisfaction.
• Adhere to company policies, procedures, and call scripts to ensure consistency in customer service.
• Work in a fast-paced environment while maintaining a positive attitude and a strong work ethic.

Requirements:

• Excellent verbal communication in English (additional languages are a plus).
• Professional appearance and behavior suitable for a customer-facing role.
• Proficiency in Excel for tracking and reporting purposes.
• Hardworking, dedicated, responsible, and honest.
• Previous experience in a BPO or Call Centre environment is an advantage, but freshers are also welcome to apply.
• Must be able to join immediately.

How to Apply:

If you meet the above requirements and are ready to start immediately, please send your CV to mariam.ali@legacyemirates.com. Please mention "Call Centre Agent" in the subject line when applying. Shortlisted candidates will be contacted for an interview.

About Us:

Legacy Emirates Group is a diversified services group operating in the UAE since 2005. The group founded in the Dubai, UAE is focused on multiple service sectors of HR & IT and Investments in areas of Technology, Healthcare, Natural Resources, Real Estate and Financial Services.