About the Role:

A premier UAE banking institution seeks skilled multilingual professionals to join our high-performance contact center team. This customer-facing role offers competitive compensation while delivering exceptional service to our diverse clientele.

Core Responsibilities:

The Call Center Officer will handle 70-80 daily interactions, resolving complex credit card inquiries with precision. Your expertise will ensure strict adherence to banking protocols while maintaining exemplary service standards across all communications.

Performance Standards:

Success in this position requires meeting stringent service level agreements (SLAs) for call resolution times and quality metrics. Your ability to navigate multiple systems while providing accurate financial information will be critical to operational success.

Candidate Profile:

We seek professionals with 1+ years of contact center experience, preferably in banking or financial services. Fluency in English plus additional languages is mandatory to serve our international customer base effectively.

Work Environment:

This full-time position offers competitive base salary with overtime opportunities. You'll join a dynamic team environment with comprehensive banking product training and career growth potential.

Technical Requirements:

The role demands proficiency in CRM systems and the ability to multitask across multiple platforms. Your problem-solving skills will be essential for addressing merchant disputes and transaction inquiries efficiently.

Why This Opportunity:

Gain valuable experience in UAE's banking sector with a reputable financial institution. We provide structured career pathways for top performers in our customer operations division.

Application Process:

Qualified candidates should submit CVs demonstrating customer service excellence to shivani@pactemployment.ae. Use subject line "Call Center DXB" and indicate language proficiencies clearly.

Note: Only applicants available for rotating shifts and meeting language requirements will be considered. Immediate joiners are preferred for this urgent hiring need.

About Us

Pact is an acknowledged leader in Middle East's recruitment industry. Trusted by top banks, financial institutions and multinational companies for all their recruitment needs, we offer a range of top notch recruitment services that connect top quality candidates with clients looking to fill key positions in their organizations every day.

Whether you are a company looking to recruit the right people to meet your needs or a candidate looking for a job that rewards your skills