Role Overview: The Call Center Executive will act as the first point of contact for patients and clients calling the new Al Noor Polyclinic branch. The role is responsible for handling inquiries, managing appointment bookings, and providing information about clinic services. Strong communication and problem-solving skills are essential to ensure a smooth and positive experience for all callers.

Patient Interaction Management: The Executive will answer incoming calls professionally, address patient questions, provide guidance on clinic services, and resolve minor complaints or redirect complex queries to the appropriate department. Empathy and active listening are key to fostering trust and satisfaction.

Appointment Scheduling: One of the core responsibilities includes coordinating with medical and administrative teams to schedule patient appointments efficiently. The Executive will track cancellations, reschedules, and confirmations while maintaining an organized system to reduce errors and improve patient flow.

Call Documentation and Reporting: Maintaining accurate call records, patient contact information, and logs of inquiries or complaints is essential. This ensures the management team can monitor performance, track trends, and improve service quality through detailed reporting.

Support for Patient Relations and Operations: The role requires close collaboration with Patient Relations Officers, administrative staff, and management to ensure seamless coordination between call center activities and on-ground clinic operations. Promptly escalating urgent issues is crucial for operational efficiency.

Quality Assurance and Performance Improvement: The Executive will participate in quality monitoring, training sessions, and feedback meetings to enhance call handling, patient communication, and service delivery. Continuous improvement is emphasized to maintain the clinic’s high standards.

Campaigns and Outreach Support: The Call Center Executive may assist with patient outreach campaigns, reminders for appointments, follow-ups on treatments, or promotional communications. Clear, polite, and professional communication ensures engagement and reinforces the clinic’s brand image.

How to Apply:

Interested candidates with call center experience in healthcare are encouraged to send their CV to careers@alnoorclinics.com with the subject line Call Center Executive – Dubai. Include your experience, availability, and expected salary.

About Us:

Al Noor Polyclinic is a trusted healthcare provider known for delivering compassionate, reliable, and high-quality medical services across the UAE. Our new Dubai branch prioritizes patient-centered care, operational excellence, and staff development. Joining our team means becoming part of a supportive, professional environment that values teamwork, growth, and community impact.