Call Center Agent Responsibilities – The Call Center Agent role focuses on handling inbound and outbound customer interactions with professionalism and clarity. Agents are expected to understand customer needs, provide accurate information, promote services when required, and ensure a positive experience while consistently meeting individual performance and quality standards.

Team Leadership and Guidance – The Call Center Team Leader is responsible for guiding and motivating a group of agents to achieve daily and monthly targets. This role includes monitoring performance, providing coaching, resolving escalated issues, and maintaining team morale while ensuring service quality aligns with company expectations.

Supervisory Oversight and Control – The Call Center Supervisor role involves overseeing overall floor operations, managing multiple teams, and ensuring operational efficiency. Supervisors support management objectives by analyzing performance metrics, implementing process improvements, and maintaining discipline and service excellence across all shifts.

Customer Engagement and Communication – Across all roles, maintaining strong and professional communication with customers is essential. Employees are expected to engage confidently, listen actively, and deliver solutions that build trust, enhance satisfaction, and support long-term customer relationships.

Target Achievement and Performance Focus – These positions require a results-oriented mindset with the ability to work toward individual and team targets. Employees must remain motivated in a fast-paced environment, adapt to performance feedback, and consistently strive to exceed service and sales expectations.

Growth Mindset and Workplace Culture – The organization values individuals who are eager to learn, adaptable to change, and committed to personal and professional growth. Team members are encouraged to take initiative, support colleagues, and contribute positively to a dynamic and expanding business environment.

How to Apply

Interested candidates should email their updated CV to kathleen.reatiraza@elitegroupholding.com

 and clearly mention the specific position applied for in the email subject line. Only shortlisted candidates will be contacted for further steps in the hiring process.

About Us

Elite Group Holding is a rapidly growing organization operating across the United Arab Emirates with a strong focus on customer engagement, sales excellence, and people development. The company provides a supportive, performance-driven environment where motivated professionals can build long-term careers and grow with the business.