About the Role:

We are currently seeking a motivated and customer-focused Call Center Agent to join one of our esteemed clients in Dubai. This is a contract role for a duration of 3–6 months, ideal for candidates with excellent communication skills and a passion for delivering exceptional customer service. If you are an Arab national with your own visa and ready to contribute to a dynamic team, we encourage you to apply.

Key Responsibilities:

As a Call Center Agent, you will be the first point of contact for customers, providing assistance and resolving inquiries in a professional and timely manner. Your primary duties will include answering calls, responding to emails, and addressing customer concerns. You will also maintain accurate records of customer interactions, escalate issues when necessary, and ensure customer satisfaction. Additionally, you will collaborate with internal teams to deliver seamless service and support.

Qualifications:

To be successful in this role, you should have a high school diploma or equivalent. Prior experience in a call center or customer service role is preferred but not mandatory. Excellent communication skills in English and Arabic are essential. Candidates with their own visa are highly preferred.

Skills and Competencies:

The ideal candidate will possess strong communication and interpersonal skills, with the ability to build rapport with customers. You should have excellent problem-solving abilities, with a focus on delivering effective solutions. Attention to detail, a proactive mindset, and the ability to work under pressure are key attributes we are looking for. A commitment to delivering exceptional customer service will set you apart in this role.

Why Join Us?

This position offers the opportunity to work with a leading organization in Dubai, where you can gain valuable experience and enhance your customer service skills. You will be part of a dynamic and supportive team that values professionalism, collaboration, and excellence. We offer competitive compensation packages and a rewarding work environment.

How to Apply:

If you meet the qualifications and are excited about this opportunity, please share your profile with hkamal@reachgroup.ae. Be sure to highlight your relevant experience and skills in your application.

Note: Only shortlisted candidates will be contacted for further consideration. We appreciate your interest and look forward to hearing from you!

About Us

Founded in 1999, REACH Group is a regional market leader which offers comprehensive company operational and strategic solutions catering to a diverse range of clients in the public and private sectors.

Acquired by the IHC Group, REACH Group holds multiple subsidiaries under it, creating a wider and diverse set of competencies to tailor specific business solutions to partner in success with its clients.