About the Role:

Alleanza Healthcare MENA is seeking a dedicated and customer-focused Call Center Agent to join our team in Dubai. This is an excellent opportunity for individuals with a healthcare background and call center experience who are passionate about delivering exceptional service and support.

As a Call Center Agent, you will be the first point of contact for our clients, providing timely and accurate assistance while maintaining a high level of professionalism. Your role will be crucial in ensuring customer satisfaction and supporting the healthcare services we offer.

Key Responsibilities:

Handle inbound and outbound calls from clients, addressing inquiries, and providing information about healthcare services.

Assist clients with appointment scheduling, prescription refills, and other healthcare-related requests.

Maintain accurate and detailed records of customer interactions and transactions.

Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate department when necessary.

Provide clear and concise information about healthcare products, services, and policies.

Follow up with clients to ensure their concerns are fully resolved and their expectations are met.

Collaborate with healthcare professionals and other team members to deliver seamless service.

Adhere to company policies, procedures, and quality standards at all times.

Stay updated on healthcare industry trends and updates to provide informed support.

Meet or exceed performance targets, including call handling time and customer satisfaction metrics.

Qualifications:

Previous experience as a Call Center Agent, preferably in the healthcare sector.

Strong communication skills in English; proficiency in Arabic is highly preferred.

Excellent interpersonal skills with a customer-centric approach.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Problem-solving skills with a focus on delivering effective solutions.

Proficiency in using call center software and Microsoft Office Suite.

Must be available in the UAE and able to join immediately.

High school diploma or equivalent; additional qualifications in healthcare or customer service are a plus.

Why Join Us?

Be part of a leading healthcare organization that values excellence and innovation.

Work in a supportive and collaborative environment with opportunities for growth.

Competitive salary and benefits package.

Make a meaningful impact by supporting clients in their healthcare journey.

How to Apply:

If you meet the qualifications and are excited about this opportunity, we would love to hear from you!

Please share your resume with the subject line "Call Center Agent" to recruitment@alleanzagroup.com.

Note: Only shortlisted candidates will be contacted.

About Us

Applying our passion for learning and clinical collaboration to everything we do enables us to provide the private and public sectors with a holistic and innovative approach to healthcare solutions in the areas of home care, occupational health services, training, education, and virtual health

OUR VISION

Forming an alliance of highly-skilled healthcare professionals, based all around the world, to alter practice standards, and ultimately improve patient outcomes. We seek to champion change, always put the customer first, and be nimble in our efforts to drive operational excellence

OUR VALUES

Alleanza works on the core values of having integrity, being trustworthy and adaptable, showing an appreciation and spirit for teamwork and diversity, being a customer-centric brand, showing agility to drive operational excellence, and having fun where possible