Job Overview:

We are seeking an experienced Branch Manager to lead and oversee the operations of our exchange house branch. The ideal candidate will be responsible for managing daily operations, ensuring regulatory compliance, and driving business growth while maintaining high standards of customer service.

Key Responsibilities:

Oversee and manage all branch operations and staff

Ensure compliance with UAE Central Bank regulations and company policies

Monitor and control foreign exchange transactions and remittances

Develop and implement strategies to achieve branch targets

Manage customer relationships and handle escalated issues

Supervise cash management and maintain branch security protocols

Train and develop staff members to maintain service excellence

Prepare daily, weekly, and monthly reports

Monitor market trends and competitor activities

Implement anti-money laundering (AML) and KYC procedures

Maintain relationships with corporate clients

Ensure proper documentation and record-keeping

Required Qualifications:

Minimum 5 years of experience in exchange houses or banking operations

Proven track record in branch management

Strong understanding of UAE Central Bank regulations

Experience in foreign exchange and remittance operations

Excellent leadership and team management skills

Strong analytical and problem-solving abilities

Proficiency in English; Arabic is a plus

Advanced computer skills

Essential Skills:

Foreign exchange market knowledge

Risk management

Customer relationship management

Team leadership

Business development

Regulatory compliance

Cash management

Crisis management

Education:

Bachelor's degree in Business, Finance, or related field

Professional certifications in banking/finance are a plus

Work Environment:

Fast-paced exchange house environment

Customer-facing role

Team management responsibilities

Benefits:

Competitive salary package

Medical insurance

Annual leave

Transportation allowance

Performance bonuses

Career growth opportunities

Training and development programs

Key Performance Indicators:

Branch profitability

Customer satisfaction levels

Compliance adherence

Team performance

Business growth metrics

Operational efficiency

How to Apply:

Qualified candidates should send their CV to careers@lm-exchange.com

Subject line: "Application for Branch Manager Position"

Note: Only shortlisted candidates will be contacted for interviews.

About Us

L M Exchange Company is one of the leading and most trusted Money Transfer and Currency Exchange companies in the United Arab Emirates since 1970. We are regulated by the Central Bank of UAE. We provide a global money transfer facility to more than 180 nationalities across the UAE, Foreign Currency Exchange, Wholesale Currency services. We are authorized by the Ministry of Labor to provide payroll services to customers through the Wages Protection System (WPS). We always offer the best and innovative financial solutions beyond the expectations of our customers.