Job Description & Requirements

Boutique Admin

Al Zain Jewellery

Bahrain | Full-time

Role Objective:

The Boutique Admin is responsible for performing a variety of administrative tasks and providing sales support to the Al Zain boutique.

Key Responsibilities:

Administrative Problem Solving:

Resolve administrative problems by analyzing information, identifying issues, and creating solutions.

Communication:

Screen phone calls and maintain professional communication via phone and email.

Order and Repair Processing:

Handle the processing of all orders and repairs with accuracy and timeliness. Ensure all orders/repairs are entered into the system timely.

Take orders from Sales and input those orders into the software. Follow up orders with the Head Office (HO).

Inventory Management:

Maintain supplies (packaging materials and collaterals) by regular stock checking to determine inventory levels.

In-charge of stationary requirements and submit requests to HO.

Task Completion:

Complete tasks assigned by the Boutique Manager accurately and efficiently.

Customer Details Management:

Ensure customer details (name/contact number) of credit notes are communicated to finance and sales staff on a timely basis.

Follow up on credit payments with the Boutique Manager and staff.

Report and Record Management:

Keep boutique reports and records updated (databases with personnel, financial, and other data or reports).

Submit timely reports and prepare sales reports as assigned.

Product Knowledge:

Stay up-to-date with new products/services.

Sales Support:

Assist the sales team whenever necessary.

ERP System Management:

Transfer jewelry to the head office through the ERP system.

Liaison:

Liaise with the HO, Al Zain boutiques, and factory to ensure smooth operations.

Work Order Management:

Ensure that work orders are complete, accurate, and on time.

Financial Transactions:

Handle cash, credit, or check transactions with customers and prepare daily banking.

Customer Service:

Resolve customer complaints, guide them, and provide relevant information.

Audit and Documentation:

Audit and document for signature, date, and stamp where applicable.

Requirements:

Educational Qualifications:

Diploma degree. An additional qualification as an administrative assistant will be a plus.

Experience:

At least two years of admin experience. Prior experience in retail would be advantageous.

Interested applicants can send their CVs to careers@alzainjewellery.com with the subject line "Application for Boutique Admin Position - Bahrain".