Role Overview

Pegasus Healthcare is hiring an Assistant Manager in Dubai, UAE. This position is ideal for healthcare management professionals with proven experience in healthcare operations, strong leadership and organizational skills, excellent communication abilities, and the capability to support facility management, oversee staff, ensure quality patient care, and drive operational excellence in a medical environment.

What You'll Do

Healthcare Operations Support

Support healthcare operations by assisting the Manager in overseeing daily facility activities, coordinating clinical and administrative functions, ensuring smooth workflows, maintaining operational standards, and delivering quality healthcare services to patients.

Staff Supervision and Coordination

Supervise and coordinate staff including nurses, medical assistants, receptionists, and support personnel by assigning duties, monitoring performance, providing guidance, addressing issues, and ensuring team members deliver excellent patient care and service.

Patient Care Quality Assurance

Ensure patient care quality by monitoring service delivery, implementing clinical protocols, maintaining safety standards, addressing patient concerns, ensuring satisfaction, and upholding healthcare quality that meets regulatory and professional standards.

Appointment and Patient Flow Management

Manage appointment scheduling and patient flow by optimizing booking systems, coordinating with doctors and clinical staff, minimizing wait times, ensuring efficient patient throughput, and creating positive patient experiences from check-in to discharge.

Administrative Operations Management

Oversee administrative operations including patient registration, medical records management, billing coordination, insurance processing, and other administrative functions that support efficient healthcare delivery.

Compliance and Regulatory Adherence

Ensure compliance with healthcare regulations by implementing DHA (Dubai Health Authority) requirements, maintaining licensure standards, following infection control protocols, ensuring documentation compliance, and supporting audit readiness.

Inventory and Supplies Management

Manage medical inventory and supplies by monitoring stock levels, coordinating procurement, ensuring availability of essential items, managing storage and expiry dates, and optimizing resource utilization while controlling costs.

Financial Administration Support

Support financial administration by monitoring budgets, controlling operational costs, tracking revenue, coordinating billing processes, ensuring accurate financial documentation, and contributing to financial performance objectives.

Quality Improvement Initiatives

Implement quality improvement initiatives by identifying operational gaps, developing process improvements, implementing best practices, measuring outcomes, and driving continuous enhancement of healthcare services.

Staff Training and Development

Coordinate staff training and development by identifying training needs, organizing orientation programs, conducting skills development sessions, ensuring competency standards, and building capable healthcare teams.

Patient Relations and Complaint Management

Handle patient relations and complaints by addressing concerns professionally, resolving issues promptly, ensuring patient satisfaction, implementing service recovery, and maintaining positive reputation of Pegasus Healthcare.

Emergency and Crisis Management

Support emergency and crisis management by implementing emergency protocols, coordinating response procedures, ensuring staff preparedness, managing urgent situations calmly, and protecting patient and staff safety.

Reporting and Communication

Maintain reporting and communication by preparing operational reports, documenting performance metrics, communicating with management, sharing updates with staff, and ensuring clear information flow across the healthcare facility.

How to Apply

Ready to support healthcare excellence at Pegasus Healthcare. Apply at: care@pegasushealthcare.ae. Please highlight in your application: Your healthcare management experience and facilities worked at: Subject Line: "Assistant Manager Application - [Your Name]"

About us:

Pegasus Healthcare is a dedicated medical facility in Dubai committed to delivering quality patient care and maintaining operational excellence in healthcare services. Pegasus Healthcare is to set new industry standards by providing cost-effective and innovative healthcare services with advanced technology and compassionate care. We collaborate closely with patients, families, and medical providers to prioritize your well-being, delivering exceptional and personalized care.