Position Overview:

Lead and supervise the front office team while ensuring exceptional guest service standards and operational excellence in a luxury hotel environment.

Key Responsibilities:

Manage daily front office operations, including check-in/check-out procedures, guest services, and team scheduling

Train, mentor, and supervise front office staff to maintain service excellence

Monitor and optimize department performance metrics and guest satisfaction scores

Handle guest complaints and complex situations with professional discretion

Ensure compliance with hotel policies and standard operating procedures

Manage the OnQ PMS system and oversee its effective utilization

Coordinate with other departments to ensure seamless guest service delivery

Prepare and analyze daily reports and statistics

Qualifications:

Bachelor's degree in Hospitality Management or related field

Minimum 3-5 years of front office experience in luxury hotels

Proven experience with OnQ PMS system

Strong leadership and problem-solving abilities

Excellent communication and interpersonal skills

Fluent in English; Arabic language skills preferred

General Requirements:

Legal right to work in UAE

Flexibility to work in shifts, including weekends and holidays

Strong computer literacy

Professional appearance and demeanor

Ability to stand for extended periods

Experience with OnQ PMS system

Benefits:

Competitive salary package

Health insurance

Housing allowance

Transportation allowance

Annual leave

Career growth opportunities

Training and development programs

How to Apply:

Qualified candidates are invited to send their CV to: hr.alhamra@cityseasonshotels.com

City Seasons Group of Hotels is an equal opportunity employer committed to developing a diverse workforce and creating an inclusive work environment.

About Us

Established in UAE in 2005, City Seasons currently owns and operates 6 properties in Abu Dhabi, Dubai and Muscat.

Highly committed to customer service and attention to detail, City Seasons Hotels have already built a strong reputation amongst international travelers and mainly visitors from GCC countries who enjoy the family atmosphere of the Hotels and Suites as well as their prime location in the heart of the city.

Founded by Sheikh Ahmed Musallam Bin Ham, City Seasons commenced its journey in 2005 with City Seasons Suites in Dubai. The owners' ambition was to establish hotels that are elegant and stylish yet cozy with a focus on quality, luxury and great value.

Today, City Seasons Group counts five 4-star properties in Abu Dhabi, Dubai and Muscat, with their first 5-star hotel, the Royal Rose, recently open in Abu Dhabi, bringing the total number of rooms to 1460.

With its commitment to offer ‘affordable luxury’, City Seasons has established itself as one of UAE’s leading hotel brands.