Job Overview: Rider Arabia is looking for a professional Airport Coordinator to provide VIP guest services and ensure seamless experiences for passengers at Abu Dhabi Airport. The role involves assisting guests with check-ins, coordinating airport services, and maintaining high standards of service excellence. This position is ideal for individuals who are customer-focused, organized, and able to work in a fast-paced airport environment.

Key Responsibilities: You will manage the flow of VIP guests, provide personalized assistance, and coordinate with airport staff to ensure smooth operations. Tasks include guiding passengers through check-ins, assisting with luggage handling, providing flight information, and addressing guest inquiries promptly. Your role is critical to creating a memorable and stress-free experience for travelers.

Guest Experience and Communication: As an Airport Coordinator, excellent communication and interpersonal skills are essential. You will greet guests warmly, understand their requirements, and provide timely updates on flight schedules and services. Your professionalism and attention to detail will directly impact guest satisfaction and the reputation of Rider Arabia.

Coordination with Airport Teams: You will liaise with security personnel, airline staff, and ground handling teams to ensure timely and efficient guest processing. This includes coordinating arrivals, departures, VIP lounge access, and handling any special requests or emergencies. Strong organizational skills and proactive problem-solving are required to maintain smooth operations.

Service Excellence: Maintaining high service standards is a key aspect of this role. You will anticipate guest needs, handle complaints with discretion, and ensure all services meet company and airport guidelines. Your ability to remain calm under pressure and provide solutions promptly will be vital in delivering exceptional VIP experiences.

Professionalism and Etiquette: This position requires a polished, professional appearance and behavior at all times. You will act as the face of Rider Arabia, representing the company with courtesy and confidence. Understanding cultural sensitivities and maintaining confidentiality when dealing with VIP guests is essential.

How to Apply:

Interested candidates should send their CV to hr@riderarabia.com with the subject line “Application – Airport Coordinator, Abu Dhabi.” Please include details of your customer service experience, any airport or VIP guest handling experience, and availability for immediate joining.

About Us:

Rider Arabia is a leading service provider specializing in VIP guest services, airport operations support, and premium transportation solutions in the UAE. Our team is committed to providing seamless, high-quality experiences for clients, combining professionalism, efficiency, and exceptional hospitality. Joining Rider Arabia means becoming part of a team that values excellence, reliability, and customer satisfaction.