Position Overview

As our Administrative Assistant, you'll be responsible for maintaining smooth administrative operations, managing stakeholder communications, and supporting various projects and events. The ideal candidate is a solutions-focused professional with excellent organizational skills and the ability to prioritize competing demands.

Key Responsibilities

Communication & Customer Service

Respond to email inquiries professionally, promptly, and appropriately

Manage Soundabout Zoom accounts including creating and sharing links and recordings

Liaise with various stakeholders, maintaining professional communication at all times

Merchandise & Equipment Management

Source and maintain Soundabout merchandise stock

Update online shop and process orders

Maintain equipment inventories and organize necessary maintenance (including PAT testing)

Data Management & Systems

Input, update, and maintain stakeholder, project, event, and evaluation data using Salesforce CRM

Manage Office 365 systems and support colleagues in maximizing their use

Schedule and manage monitoring and evaluation surveys, providing results for reporting

Event & Project Administration

Manage project and event sign-up processes using Enthuse

Research and book venues, checking accessibility requirements

Arrange refreshments and equipment as needed

Process administrative documentation for projects, training, partnerships, and memberships

HR & Organizational Support

Assist with recruitment and HR administration using Breathe HR

Support DBS checks, track training requirements, and insurance renewals

Perform additional administrative tasks as needed

Qualifications & Requirements

Essential

Experience in organizational administration (voluntary or paid)

Excellent administrative and organizational skills

Strong attention to detail and proof-reading abilities

Proficiency with Office 365 and ability to quickly learn other systems (Salesforce, WordPress, Enthuse, MailChimp, Zoom)

Strong communication skills and ability to work with diverse stakeholders

Self-motivated with ability to prioritize and manage workload independently

Flexible, adaptive approach to work requirements

Commitment to high-quality work standards

General Requirements

Adhere to all Health and Safety regulations

Maintain safeguarding procedures and confidentiality (GDPR)

Participate in professional development

Contribute to organizational equity, diversity, inclusion, and belonging initiatives

Position Details

Hours: Part-time (14 hours per week)

Location: [To be confirmed]

How to Apply

Drop your CV at recruitment@soundabout.org.uk

About Us 

Music is a universal language and a tool of expression for those who communicate using means other than words. We believe that everyone should be able to access and experience music.

Since registering as a charity in 1997, Soundabout’s approach has provided opportunities for Learning Disabled people with complex support needs to enjoy making music with their families, peers, and communities throughout the country.

We offer a wide range of music making and training opportunities, online and in-person around the country, that enhance wellbeing, communication, community, self-expression, and enjoyment.

We focus on what individuals can do and follow their lead. Last year, we ran 962 music making sessions alongside 1,576 Learning Disabled people.